1. Are all your products handmade?
Yes, our chenille stem decorations are primarily created through hand shaping, assembling, and detailed finishing. Different designs require different crafting techniques, giving each product its own unique shape and decorative appeal.
2. Where can chenille stem decorations be used?
Our products combine decorative appeal with everyday functionality, making them suitable for home styling, tabletop displays, personal accessories, holiday decorations, and gift-giving. Different shapes and colors can add a playful touch to your space and daily life.
3. Do chenille stem decorations lose their shape easily?
Chenille stems are flexible and can generally maintain their intended shape under normal use and display conditions. However, strong pressure, pulling, or repeated bending may cause deformation, so we recommend handling them gently.
4. Can chenille stem decorations be given as gifts?
Absolutely! With their soft textures, vibrant colors, and creative designs, chenille stem creations make lovely gifts for birthdays, holidays, or everyday surprises, offering a thoughtful way to show someone you care.
5. Will the actual product look exactly like the pictures?
We do our best to ensure that our products closely match the images shown. However, due to the nature of chenille stems and the handmade crafting process, slight variations may occur in shape, curves, fiber arrangement, and decorative details.
6. Can chenille stem decorations be used outdoors?
We recommend using them primarily indoors. Prolonged exposure to sunlight, rain, or moisture may affect the material's color, soft texture, and overall shape. For temporary outdoor decoration, please avoid rain and extended exposure to direct sunlight.
7. How should I clean and care for my products?
We recommend gently removing surface dust with a soft, dry cloth or a small brush. Avoid prolonged exposure to water, moisture, and high temperatures. Do not pull, squeeze, or bend the decorations excessively to help preserve their original shape.
8. Do I need to pay for shipping?
No. We offer free shipping on all orders within the United States, with no minimum purchase requirement.
9. What should I do if my product arrives damaged?
If your product arrives damaged during shipping, please contact our customer service team as soon as possible and provide your order number along with photos of the damaged item. We will review the issue and arrange a refund or replacement based on the circumstances.
10. Can I return a product after receiving it?
Yes. Eligible products can be returned within 30 days of delivery. Items must be unused and, whenever possible, returned in their original packaging. For more details, please refer to our Return & Refund Policy.
11. How long does it take to receive a refund?
Once we receive and inspect your returned item, eligible refunds will be processed within 7 business days. Refunds will be issued to the original payment method. The actual time for the funds to appear in your account may vary depending on your bank or payment provider.